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CDX General Service Plus Online

Support information for CDX General Service Plus Online.

CDX+ Online: CDX Launcher Auto Update Fails

Under certain circumstances the CDX Online Launcher auto-update will not update correctly, and fails, displaying an error window.

CDX+ Online: Time Tracking

This article contains information about the time tracking function in CDX+ Online.

CDX+ PC: Insufficient Permissions To Run Correctly

Some installations (e.g. under Windows Vista) don't allow the program to run with the correct level of permissions, and will show the following error: 'MySQL db failed'.

Flash / Knowledge Check Content Doesn't Load Correctly

Content created with Adobe Flash, such as the Knowledge Check pages, may not load correctly. Flash is embedded as part of Internet Explorer and the cause of the error is probably in the PC onfiguration or the version level of Flash installed on the PC.

Video content not playing

Some users have experienced difficulty playing videos, such as the video content failing to load, not dsiplaying on an attached projector or doesn't play when users click on the 'Play' button.

CDX+ Online: Firewall Blocking Content In The Browser

Some schools use a firewall to control internet access, this can block the CDX Plus Online program from being able to correctly access external resources. This article details how to provide CDX with access to external resources while maintaining your IT system's security.

CDX Installation & Activation: Reimaging & Reboot to Restore programs.

Some users have experienced difficulty playing videos, such as the video content failing to load, not dsiplaying on an attached projector or doesn't play when users click on the 'Play' button.

CDX+ Online: Bulk User Upload Error

Some users may experience difficulties when bulk uploading new users to their instance of CDX Online.

CDX+ Online Launcher Diagnostic Program

The CDX Online Launcher Diagnostic program will test your connection and to see if your CDX Online program has been configured correctly. This test requires no specialist IT skills and can be saved as a text file for later review by your IT department or to send to CDX Global Customer Support.

CDX+ Online Launcher & IT Systems Configuration

You can only access CDX Online using the CDX Plus Launcher, and you or your IT Department may need to modify some security settings to allow access to the CDX content. The following instructions provide details of these modifications while maintaining the integrity of your institution's internet security. Most users are able to install and use CDX Online from home without requiring any modifications to their security settings.

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